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UK: Royal Mail first class, tracked and signed for. 1-2 working days. Please note, orders placed on a Friday after 1pm, will be shipped on the following Monday, for next day delivery.
Free shipping for orders over £200
3-5 working days
STANDARD SHIPPING, DHL, £15.00 7 Working Days
Express Shipping: DHL, £25, 2 working days
USA & CANADA:
STANDARD SHIPPING, DHL, £ 20.00 – DELIVERY 7 Working Days
Express Shipping, DHL, £30, 2 working days
REST OF THE WORLD:
STANDARD SHIPPING, DHL £ 25.00 – DELIVERY 7 WORKING DAYS
Express shipping, DHL, £35, 2 working days.
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless prevented by circumstances beyond our reasonable control.
If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date.
We will deliver the products to the address you give us.
All our products are sent out for a signature delivery. The item(s) will be your full responsibility if they have been delivered and signed for at the shipping address that you informed us of on your order.
You may of course inspect the Products that you purchase from us.
However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our Products.
Accordingly, please do not damage the Products whilst you inspect them and please store and handle all Products with care and in a manner that is appropriate for the type of Product.
Products must be returned complete (i.e. with any accessories or other parts that you receive with the Products) and, where possible, with all original packaging and provided that you have sent an e-mail of your intention to return the products with in 14 days of receipt.
You own the Products once we have received payment in full, including all applicable delivery charges.
It is your responsibility to select a reliable carrier to return the Products to us with a trackable service.
The Products are your responsibility until they reach our premises.
Please note that we will not accept returns and provide refunds if a fault arises from fair wear and tear, wilful or accidental damage, negligence by you or a third party,
abnormal or inappropriate storage or working conditions or maintenance, failure to operate or use the Products in accordance with the user instructions,
misuse or alteration or repair of the Products by you or a third party that is not authorised by us or the manufacturer.
You will need to arrange for return of the item(s) to us at your own cost, quoting your order number.
We will not reimburse you for any delivery or other costs that you incur in returning the goods to us. Your relevant order number must be quoted on all returns.
Once we have received the Products and provided they are still in the original condition with all labels still attached, we will refund the total price you have paid for the Products on the card you paid, within 14 days of our decision to refund you. Please allow for this.
However, if you chose enhanced delivery, we will only refund up to the amount of our usual standard delivery costs.