SHIPPING, RETURNS & CUSTOMS

YOUR ORDER

YOUR ORDER WILL BE FULFILLED BY THE ESTIMATED DELIVERY DATE SET OUT IN THE DISPATCH CONFIRMATION, UNLESS PREVENTED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL.

IF WE ARE UNABLE TO MEET THE ESTIMATED DELIVERY DATE BECAUSE OF SUCH CIRCUMSTANCES, WE WILL CONTACT YOU WITH A REVISED ESTIMATED DELIVERY DATE.

WE WILL DELIVER THE PRODUCTS TO THE ADDRESS YOU HAVE GIVEN US.

THE PRODUCTS WILL BE YOUR RESPONSIBILITY FROM THE COMPLETION OF DELIVERY.

SHIPPING

Our Standard shipping for our products are all signed for, so will need to be signed for at the door.

Our Special delivery shipping are fully tracked and signed for. 
All products are sent by Royal Mail 1st Class 

UK: STANDARD SHIPPING £6.60 – 3-5 WORKING DAYS. 

UK: SPECIAL DELIVERY SHIPPING £12.00 NEXT DAY DELIVERY INCLUDING SATURDAYS. PLEASE PLACE YOUR ORDER BEFORE 12PM

UK: ORDERS OVER £500 WILL BE SENT WITH FREE DELIVERY 

USA & CANADA: STANDARD SHIPPING £ 20.00 – DELIVERY 7-10 WORKING DAYS

EUROPE: STANDARD SHIPPING £15.00 – DELIVERY 3-5 WORKING DAYS

REST OF THE WORLD: STANDARD  SHIPPING £ 25.00 – DELIVERY 7-10 WORKING DAYS  

RETURNS & EXCHANGES

ANY RETURN MUST BE RECEIVED BY US WITHIN 14 DAYS OF YOUR ORIGINAL PURCHASE, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

To return an order, please state whether you would like a refund or exchange, and please include your original order number. We can not guarantee that your required item will be in stock by the time we receive your exchange and in such cases are happy to either offer a refund or send you your desired item when it arrives in stock. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please obtain a Proof of Postage certificate from the Post Office when returning items, as we can not be held responsible for items that do not arrive to us.

CUSTOMS

PAM WEINSTOCK LONDON IS NOT RESPONSIBLE FOR CUSTOMS CHARGES, DUTIES OR LOCAL TAXES LEVIED IN THE RECIPIENT’S COUNTRY. ANY SUCH CHARGES ARE SOLE RESPONSIBILITY OF THE CUSTOMER.